1. Introduction
Whizpool Builders & Construction ("we", "our", or "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (whizpoolproperties.com), use our construction calculator, submit contact/inquiry forms, or communicate with us via WhatsApp, phone, or chat.
2. Information We Collect
We may collect the following types of information:
- Personal Identification: Full name, email address, phone number (with country code), country of residence.
- Property Inquiry Details: Plot location, plot size, construction service preferences, and any additional requirements you provide through our inquiry forms.
- Chat & Communication Data: Messages sent through our AI construction advisor widget, WhatsApp conversations initiated from our website, and call records.
- Usage Data: Pages visited, time spent on pages, browser type, device information, IP address, and referral source. Collected via analytics tools.
- Cookies: Essential cookies for site functionality and optional analytics cookies to understand user behavior.
3. How We Use Your Information
- To respond to your construction inquiries and schedule live video call site tours.
- To provide personalized construction estimates and project recommendations.
- To communicate with you about project progress, milestones, and payment schedules.
- To improve our website, services, and customer experience.
- To send you relevant updates about ongoing projects, new developments, and market insights (only with your consent).
- To comply with legal and regulatory obligations in Pakistan.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data with:
- Society authorities (CDA, RDA, Bahria Town, DHA) when applying for map approvals and NOCs on your behalf.
- Banking partners for processing verified milestone payments.
- Analytics providers (e.g., Google Analytics) to understand website traffic — data is anonymized.
- Cloud hosting providers for secure data storage.
5. Overseas Client Data
For Overseas Pakistani homeowners, we may process additional data such as foreign residential address, passport copies (for legal documentation), and preferred communication time zones. All such data is handled with additional encryption and stored in compliance with applicable data protection standards.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Inquiry data is retained for up to 3 years. Construction project data is retained for the duration of the project plus 7 years for warranty and compliance purposes.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
To exercise these rights, contact us at info@whizpoolhomes.com or via WhatsApp.
8. Security
We implement industry-standard security measures including HTTPS encryption, secure cloud storage, access controls, and regular security audits to protect your data from unauthorized access, alteration, or destruction.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
For questions about this Privacy Policy, please contact:
Whizpool Builders & Construction
Plaza 45, Main Expressway, Gulberg Greens, Islamabad, Pakistan
Email: info@whizpoolhomes.com
Phone: +92 51 111 944 977